Q: What material is used in your products? A: All items are crafted from premium 6mm mild steel, ensuring durability, strength, and a clean, modern finish.

Q: Is the stand painted or finished? A: Each piece is primed in matte black, allowing you to either keep the sleek industrial look or repaint to match your stove or interior style.

Q: Can I customise the dimensions or design? A: Yes! We welcome bespoke requests. If you need a custom size or specific design tweaks, feel free to contact us before ordering.

Q: How long does it take to receive my order? A: As all items are made to order, please allow up to 2 weeks for dispatch and up to 3 weeks for delivery.

Q: Do you ship internationally? A: At the moment, we ship across the UK only. For international inquiries, please contact us directly.

Q: Can I return my item if I change my mind? A: Yes — we offer a 14-day return policy from the order date, as long as the item is unused and in original condition. Please note, return postage is at the buyer's expense.

Q: Are bespoke or custom orders refundable? A: Unfortunately, bespoke or made-to-measure pieces are non-refundable unless faulty.

Q: Where are your products made? A: All items are proudly handcrafted in the UK, supporting local craftsmanship and high standards of production.