Shipping Policy

Effective Date: 15 June 2025

At CutnSteel, we are committed to delivering your stove stands promptly and safely. Please read our shipping policy carefully to understand how your order will be handled.

1. Order Processing

• All stove stands are made to order and handcrafted in Britain.

• Orders are processed and dispatched within 2 weeks of payment confirmation.

• You will receive a dispatch confirmation email with tracking details once your order has shipped.

2. Shipping Timeframes

• After dispatch, delivery typically takes 3 to 5 working days within the UK.

• Delivery times for international orders may vary depending on the destination and customs processing.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and the size/weight of the order.

• Any customs duties, taxes, or fees for international orders are the responsibility of the buyer.

4. Delivery Carriers

• We use trusted courier services to ensure safe and timely delivery.

• We are not responsible for delays caused by the courier, customs, or other external factors beyond our control.

5. Address Accuracy

• Please ensure that your shipping address is correct and complete.

• We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Lost or Damaged Shipments

• If your order arrives damaged, please contact us immediately at support@cutnsteel.com with photos of the damage.

• In case of lost shipments, we will work with the courier to resolve the issue.

• Claims for lost or damaged goods must be made within 7 days of the estimated delivery date.

7. International Shipping

• We currently ship to [list countries or “selected countries worldwide”].

• Customs fees and import taxes may apply and are the responsibility of the recipient.